RETURNS

Birdsall's 30 Day Return Policy

Here at Birdsall Marine Design, we pride ourselves on our reasonable product return policy. We understand that sometimes a product is just not what you were expecting or simply will not work for your application. If for any reason you are not completely satisfied with a product, return it in it's original condition within 30 days for a no hassle exchange or return. If an item is returned damaged or not in it's original condition you will be subject up to a 25% restocking fee.

Return Policy & Delivery Inspection Instructions

At Birdsall Marine Design, we take great care in packaging and shipping your order. To ensure a smooth return process and to protect your investment, we ask that you follow these important steps upon delivery:

Inspect Immediately Upon Delivery

• Check for any visible damage to the packaging or product.
• Open and inspect all products as soon as they arrive.
• If damage is found, take clear photos of the item and packaging.
• Report any issues to us within  5 buisness days of delivery.

Concealed Damage

• If damage is discovered after the delivery has been signed for, please notify us within 5 business days.
• Keep all original packaging and materials for inspection.

Return Eligibility

• Returns are accepted within 30 days of delivery for unused, non-custom items in original condition.
• Custom-built or powder-coated items are non-returnable unless defective or shipped in error.
• Return shipping is the responsibility of the customer unless the return is due to our error.

Return Parameters:

• Items must be in brand new, mint condition.
• Returned products must be in original packaging with all packaging materials.
• Returns are not accepted on any special-order items. (Example Frigid Rigid Coolers)
• Frigid Rigid Coolers are not returnable. If you have a warranty issue you may contact Frigid Rigid directly.
• Shipping and handling fees, if applicable, are non-refundable.
• Return shipping is prepaid by the customer unless the item arrives incorrectly or otherwise incorrect due to our error.

Return Process:

1. Please Confirm your item is returnable.
   (Powder Coated & built to order items are not returnable unless defective or incorrect).
2. Please ship the merchandise in its original packaging and wrapping from your nearest post office or shipping store.
3. Items that are damaged or not in their original condition may be subject up to a 25% restocking fee.
4. You will receive your refund within 5 business days of receipt of returned merchandise.

If you ordered an item that Ships Freight

Freight Inspection Upon Delivery

• Customers must inspect freight shipments immediately upon delivery.
• Any visible damage must be:
  • Photographed
  • Noted on the Bill of Lading
  • Reported to Birdsall Marine within 48 hours
• Concealed damage must be reported within 5 business days.

Need help with a return? Contact our customer support team. (561)-832-7879